Technical Success Manager - Enterprise Accounts - Darktrace

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.

Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.

At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.

We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.

Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast

Job D escription :

The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology.

In this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes.

You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals , bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness .

What will I be doing:

Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.

Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.

Identify high-value use cases that make the platform part of everyday security operations.

Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.

Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.

Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.

Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.

Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.

Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

What Success Looks Like: