remoteonsite
Technical Success Manager - ABBYY
Software Engineer
Lead customer success for ABBYY’s SaaS solutions, driving adoption, retention, and value realization through data‑driven insights and proactive engagement.
About the role
Key Responsibilities
- Own the end‑to‑end customer journey for assigned SaaS accounts, ensuring successful onboarding, adoption, and expansion.
- Analyze usage data and product metrics to identify growth opportunities and potential churn risks.
- Collaborate with sales, product, and support teams to deliver tailored solutions and resolve escalated issues.
- Develop and present quarterly business reviews, highlighting ROI, usage trends, and strategic recommendations.
- Champion customer advocacy by gathering feedback, creating case studies, and fostering community engagement.
Requirements
- 3+ years of experience in customer success or technical account management within a SaaS environment.
- Strong analytical skills with proficiency in CRM and data visualization tools.
- Excellent communication and presentation abilities, capable of translating technical concepts to business stakeholders.
- Proven track record of driving customer retention and expansion.
- Self‑motivated, collaborative, and adaptable in a fast‑paced, global organization.
Skills
crmproject managementcommunication