remote
Technical Success Analyst - MQ Referrals Only
Software Engineer
Seeking a Technical Success Analyst to act as a trusted technical and payments advisor for customers. This role is crucial for revenue growth and strengthening customer relationships within a technology-driven company.
About the role
Key Responsibilities
- Serve as a trusted technical and payments advisor to Marqeta's customer base.
- Communicate directly with customers, acting as the frontline representative.
- Collaborate cross-functionally internally to drive new business acquisition.
- Increase current business value with existing customers.
- Strengthen and maintain strong customer relationships.
- Ensure technical success is paramount for customer satisfaction and retention.
Requirements
- Proven experience in a technical customer-facing role.
- Strong understanding of API-first technologies and payment systems.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with internal teams.
- Experience in a SaaS or technology-driven environment is beneficial.
Skills
software developmentsystem designproblem solving