Technical Specialist - Tier 1 Client German, French, Italian, Portuguese or Spanish

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Company Overview:

Commvault is a worldwide leader in delivering backup and recovery for the multifaceted enterprise. Commvault allows you to protect, handle, and use your data, while handling it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what

Job Description Overview:

The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.

What you'll do..

• Provide remote assistance to customers with their technical issues & queries.
• Maintain personal assigned incident queues, keeping customers updated regularly.
• Keep incident backlog and aged calls within defined ranges
• Maintain Customer Satisfaction levels to within or above defined range.
• Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), & Networking. They should have proven technical experience and sound troubleshooting methodology. They should possess good communication skills and customer empathy.
• Engineers address issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of innovative technologies listed below -
• On prem hypervisors - VMware, MSFT Hyper-V
• Containerization - Kubernetes
• Cloud hypervisors - A