remote
Technical Specialist - Tier 1 Client - Commvault
Software Engineer
Seeking a Tier 1 Technical Specialist to provide client support in multiple languages. Responsibilities include troubleshooting technical issues and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide first-level technical support to clients via various communication channels.
- Troubleshoot and resolve basic technical issues related to software and hardware.
- Escalate complex problems to higher-tier support teams.
- Document support interactions and resolutions accurately.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in technical support or a similar client-facing role.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in at least one of the following languages: German, French, Italian, Portuguese, or Spanish.
- Familiarity with IT support ticketing systems is a plus.
Skills
technical supportclient supporttroubleshootingcustomer serviceit support