remote
Technical Specialist, Strategic Accounts Bilingual FR/EN - lightspeedhq
Software Engineer
Seeking a Bilingual Technical Specialist for Strategic Accounts in Montreal. This role provides white-glove technical support to global merchants, resolving complex issues and advocating for product improvements.
About the role
Key Responsibilities
- Act as the primary technical point of contact for high-value, complex global merchants.
- Provide next-level, white-glove technical support and problem resolution.
- Collaborate with Strategic Account Management and Product teams to address technical challenges.
- Advocate for critical product improvements based on merchant feedback and technical insights.
- Deep-dive into technical issues to ensure merchant success and satisfaction.
- Contribute to shaping the product experience for key global accounts.
Requirements
- Proven experience in a technical support or specialist role.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Proficiency in both French and English (written and spoken).
- Experience working with global or strategic accounts is a plus.
Skills
problem solvingproduct management