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Technical Specialist, Service Desk - gtsgbu
Software Engineer
Seeking a Technical Specialist for a Service Desk role in Fredericia. This position involves providing IT support, troubleshooting hardware and software issues, and managing user requests.
About the role
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Manage and track IT support tickets using a ticketing system.
- Escalate complex issues to senior technical staff when necessary.
- Assist with user account management and access provisioning.
- Contribute to the creation and maintenance of IT support documentation.
Requirements
- Proven experience in an IT support or Service Desk role.
- Strong troubleshooting skills for hardware and software problems.
- Familiarity with common operating systems and applications.
- Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management).
- Excellent communication and customer service skills.