onsite
Technical Specialist - Onsite Support - Wabtec
Software Engineer
Seeking a Technical Specialist for onsite support with a 7/7 or 4/3 roster. This role involves providing hands-on technical assistance and troubleshooting for hardware and software issues.
About the role
Key Responsibilities
- Provide direct, hands-on technical support to end-users at the designated onsite location.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Perform routine maintenance and upgrades on IT equipment.
- Document all support activities, resolutions, and recurring problems.
- Collaborate with remote IT teams to escalate and resolve complex issues.
- Ensure timely and effective resolution of technical incidents to minimize downtime.
Requirements
- Proven experience in a technical support or onsite specialist role.
- Strong troubleshooting skills for hardware, software, and basic networking.
- Ability to work independently and manage time effectively.
- Excellent communication and interpersonal skills.
- Familiarity with IT support ticketing systems is a plus.
Skills
customer supportcommunicationproblem solving