remote
Technical Specialist - L3 - NTT DATA
Software Engineer
We're looking for a Software Engineer focused on designing and building scalable technical solutions. This mid level role requires 3+ years of relevant experience.
About the role
- Provide L3 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA)
- Troubleshoot private and internet application access issues.
- Investigate and resolve user-reported incidents with defined SLA/TAT
- Perform root cause analysis for recurring issues and major incidents.
- Create, modify and maintain
- URL Filtering Policies
- SSL inspection Policies
- Firewall Policies
- Data Protection Policies Cloud Application Control Policies
- Application Segmentation Policies in ZPA
- Support and Troubleshoot:
- Branch Connector deployments
- Cloud Connector deployments
- PAC files and forwarding profiles
- Traffic forwarding configurations
- App connector deployments and health
- Coordinate with network, server and application teams for connectivity issues.
- Generate operation and management reports
- Maintain dashboard for incidents
- Implement approved changes during maintenance windows.
- Participate in CAB discussions and change review.
- Maintain documentation, SOP’s, HLD’s and LLD’s.
- Ensure compliance with organizational security standards and regulatory requirements.
- Strong Hand’s-on experience with:
- Zscaler internet Access (ZIA)
- Zscaler Private Access (ZPA)
- Zscaler Client Connector (ZCC)
- Branch and Cloud Connector
- Strong understanding of:
- TCP/IP, DNS, HTTP/HTTPS, SSL/TLS
- Routing and Switch concepts
- Zscaler Certified Support Specialist
- Zscaler Certified Administrator (ZCCA)
Skills
software developmentsystem designproblem solving