remote
Technical Specialist - KRYPTOR Systems and Assays - thermofisher
Software Engineer
Seeking a Technical Specialist for KRYPTOR Systems and Assays. This remote role involves providing expert technical support, troubleshooting, and customer service for advanced laboratory systems and assays.
About the role
Key Responsibilities
- Provide expert technical support for KRYPTOR Systems and associated assays.
- Troubleshoot and resolve technical issues reported by customers.
- Conduct remote diagnostics and guide users through complex procedures.
- Develop and deliver technical training materials for new and existing products.
- Collaborate with R&D and product management teams to improve product performance.
- Maintain accurate records of customer interactions and technical issues.
Requirements
- Proven experience with KRYPTOR Systems or similar laboratory automation platforms.
- Strong understanding of assay development and validation principles.
- Excellent troubleshooting and problem-solving skills.
- Effective communication and customer service abilities.
- Bachelor's degree in a relevant scientific field (e.g., Biology, Chemistry, Engineering).
Skills
software developmentsystem designproblem solving