Job Summary
The Technical Specialist role is primarily focused on delivering the technical aspects of implementation related to the InterSystems TrakCare patient centric healthcare solution.
TrakCare is a browser-based solution that is developed and implemented using the InterSystems IRIS for Health for database for data storage, application logic and integration requirements.
Technical specialists will be trained and expected to be proficient in the use of IRIS for Health and various operating systems including Unix, Linux and MS Windows.
Technical Specialists work as part of the implementation team for projects or one-off customer requirements.
Responsibilities
The tasks typically undertaken by a technical specialist as part of a project are:
Integration
Technical specialists are responsible for:
- Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the functionality provided, connectivity requirements and technical aspects of the interface or task. Interface documentation may be used to provide a business case for a new interface or to document an interface that is to be delivered as part of a contract.
- Implementation of the interface including unit and system testing.
- Documentation of the "as built" interface including technical set up and any related dependencies.
- Support of the interface including changes required to interface requirements over time.
System Management
- Technical specialists may be required to:
- Install and configure the TrakCare solution in multiple environments and servers on a project-by-project basis
- Update TrakCare installations with the latest version.
- Apply application patches and ad-hoc releases.
Development
- TrakCare is developed primarily by InterSystems TrakCare developers however occasionally there is a need for Technical Specialists to undertake customer specific development for example development of reports or data extracts.
Management
- Liaise with client or business analyst regarding ongoing enhancement requests.
- Advise and assist the Project Managers during implementation.
- Manage the resolution of any outstanding acceptance issues before and after project go-live.
General Operational
- Provide support on the TrakCare data dictionary.
- Provide advice and best practices to clients for technical areas such as networks, configurations, architectures etc.
- Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, data conversions, data migration scripts and user defined features and functions.
- Monitoring and responding to Technical Team calls on the support ticketing system.