Classification: Admin/Prof
Exemption Status/Test: Exempt/Computer Professional
Job Grade: 5 Department: Data Center and Network Solutions
Reports To: Department Director
Job Goal:
Provide primary support for LAN/WAN network and server/storage services and coordinate departmental/facility-wide IT operations and projects. Provide mentoring and coaching for junior members of the DCNS team. Evaluate current infrastructure services and provide recommendations for improvements.
Qualifications:
Education
Certification/Licensure
Experience
- Five years experience in supporting and troubleshooting a multivendor switched network infrastructure.
- Recent hands-on advanced experience supporting firewalls & routers (Cisco/Palo Alto) including VPN, IPSec tunnels, ACLs, BGP, OSPF, LAN/WAN, MPLS
- Two years experience in supporting Palo Alto firewalls.
- Three years recent experience in Cisco IOS deployments
- Three years recent experience installing and supporting VMWare and server and desktop virtualization technologies
- Three years experience in directly procuring, configuring, and deploying network devices and server hardware
- Three years of recent experience troubleshooting LAN/WAN connectivity issues using sniffers and network monitoring tools such as Solarwinds or similar tools.
- Minimum of three years experience in troubleshooting Layer 3-7 protocols related to network connectivity
- Expert level proficiency in Windows Server 2019 and beyond
- Two years experience in supporting wireless technologies.
- Three years’ experience managing internal and external DNS zones.
- Two years experience in managing and supporting AWS infrastructure and security
Desired But Not Required Qualifications:
- Experience in supporting datacenter environmental systems such as UPS, cooling, fire suppression, etc.
- Additional vendor-specific certifications preferred – MCSE, AWS Architect,.
- Previous experience with VOIP platforms.
- Experience with Okta authentication technology
Major Responsibilities:
- Professional demeanor to be able to interface with internal and external clients in furthering Region 4 ESC technology services.
- Utilize excellent customer service skills toward the support of internal and external clients.
- Provide expertise and oversight of building wireless infrastructure including, but not limited to, firmware upgrades and security audits.
- Provide primary support and guidance for enterprise systems including, but not limited to, DNS, Content Filtering, Palo Alto Firewall, and Cisco Switches.
- Provide expertise and oversight of the building’s firewall and DMZ infrastructure, including, but not limited to, VPN access, client configurations, ACLs, and Cisco iOS configuration version control.