Technical Specialist - Enterprise Multimedia Services - fil

About the Opportunity

Title Technical Specialist

Department EIS - ENTERPRISE NETWORK & MULTIMEDIA

Location Bangalore, India

Level Infrastructure Engineering 4

Reports To Senior Technical Manager

About Fidelity International

Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future.

Our people are passionate, engaged, smart and curious, and we give them independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.

About your team

Enterprise Infrastructure Services (EIS) are responsible for the day to day running of Fidelity ’ s IT solutions and services providing secure, reliable and accessible on-prem and cloud-based infrastructure on a global scale, enabling our employees and customers to feel supported and secure. EIS are also responsible for supporting our end users, service management, business delivery and EIS projects, as well as managing all infrastructure that our application landscape and business depend upon. Our technology is also rapidly changing towards a more cloud-centric model, with SaaS products, a cloud-based data Strategy, API Strategy and the move to more product aligned teams. The ENS-Multimedia team is a dynamic global unit, with members spread across APAC, India, the UK, and Continental Europe. They are tasked with the design, implementation, and maintenance of the organization's telephony and multimedia collaboration services. This includes managing Teams telephony, Session Border Controller (SBC), BT IP Trade phone (Dealerboard), Zoom, AV meeting rooms, regulatory voice recording, QUMU, Twilio, Cisco Webex, Mural, and TV distribution. By blending technical expertise with a service-oriented mindset and agile work methodologies, the team ensures dependable real-time collaboration and fosters ongoing innovation to adapt to the ever-changing needs of the business.

About your role As a Technical Specialist within the ENS-Multimedia team, you will assume a senior position that is pivotal to our operations. Your primary responsibilities encompass leading both the delivery and operational support aspects of the diverse product portfolio managed by the team. This role demands a proactive approach to project delivery, ensuring seamless execution and implementation of our services.