Technical Specialist COB - Cotiviti

Overview

Cotiviti is a leading analytics and technology company in the healthcare industry, providing solutions that help health plans and providers improve payment accuracy, risk adjustment, quality, and clinical outcomes. Our payment accuracy platform processes over $800 billion in claims annually, serving more than 30 of the top health plans in the United States.

The Technical Specialist role is aligned to our Content and Enablement team within the area of Coordination of Benefits (COB).

Thsis role is accountable to internal customers in the pursuit of implementing new and recurring projects. Manages milestone and task execution within assigned projects and internal process improvement efforts. Directly works with product managers and internal cross-functional counterparts to ensure timely and quality output of project deliverables including but not limited to documentation, data analysis, product status reporting, performance metrics, business requirements & grooming, and other operational functions. Document, organize, and share feedback (issues/risks) associated with assigned tasks via applicable project management software and reporting mechanisms. Project management rigor and best practices application of process excellence, as well as questioning previously established processes and providing creative solutions to achieve time / cost savings, will be of paramount importance in succeeding in this role.

Responsibilities

• Manages processes and systems related special initiative projects including but not limited to product configuration, project milestones maintenance, quality review and application testing, product benchmarking, risks and issues tracking, and other project documentation upkeep.
• Investigates and responds to questions for assigned projects.
• Contributes and collaborates to generates project status updates
• Monitor’s quality of product usage post-implementation and pro-actively partners with Business Operations, Research & Development (R&D), and steering committee members on observations relating to success of implementation.
• Interacts directly with internal stakeholders via calls and meetings, documents meeting notes and action items and follows up accordingly to ensure project objectives remain on task.
• Identifies unmet business needs and/or requirements and works collaboratively with Senior Technical Specialist, Team Leads and Managers to investigate process improvement opportunities.
• Complete all responsibilities and tasks as outlined and in conjunction with our department goals.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature an