As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Ciena’s Solutions Engineering & Introduction team within Product Line Management plays a critical role in bringing innovative Optical Systems solutions to market. This early-career engineering opportunity contributes to engineering readiness through technical validation, customer-facing deliverables, and cross-functional collaboration with Product Development, Product Management, Sales Engineering, and Services teams. The role helps ensure successful product introductions, demonstrations, trials, and customer engagements.
How you will make an impact:
- Manage lab assets and maintain optical lab systems to support team requirements.
- Define customer-facing technical presentations, test plans, release notes, and engineering guides.
- Create and validate technical deliverables that enable new product feature and solution introductions.
- Deliver product demonstrations, lab trials, field trials, deployments, and solution tests.
- Capture product issues and customer enhancement requests and route feedback into R&D processes.
- Provide pre-sales and post-sales technical consultation, solution evaluation, design support, and engineering guidance.
- Resolve complex or urgent field issues escalated from the Global Technical Support organization.
The must haves:
- Education: Bachelor’s degree in Applied Science, Physics, Electrical Engineering, Communications Engineering, or a related discipline.
- Good knowledge of telecommunications and optical transport systems with a good understanding of photonic and optical protocol.
- Organized and detail-oriented team collaboration skills.
- Excellent English communication skills, including verbal and written communication.
- Presentation of technical and non-technical information to varied audiences.
- Ability to prioritize tasks and operate in a fast-paced, evolving environment.
- Ability to collaborate across multiple time zones and cultures.
- Reside in the United Kingdom and work extensively in a lab environment.
Nice to haves:
- Application of instrumentation, lab environments, and test methodologies.
- Lab experience with optical measurements, including optical spectrum analyzers (OSA).
- Application of coding technologies such as Python.
- Application of WebUI technologies such as JSON.
- Application of northbound interfaces such as NETCONF.
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