remote
Technical Solutions Engineer II - ShipBob, Inc.
Software Engineer
Seeking a Technical Solutions Engineer II to provide expert technical support, troubleshoot complex issues, and ensure seamless integration for clients. Requires strong problem-solving and API skills.
About the role
Key Responsibilities
- Provide expert technical support and troubleshooting for client integrations and platform issues.
- Collaborate with engineering and product teams to resolve complex technical challenges.
- Develop and maintain technical documentation, including guides and FAQs.
- Assist clients with API integrations and ensure successful data exchange.
- Analyze customer issues and identify trends to drive product improvements.
- Manage and prioritize incoming support tickets and requests effectively.
Requirements
- Proven experience in a technical support or solutions engineering role.
- Proficiency in SQL for data analysis and troubleshooting.
- Experience with API integrations and understanding of web services.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
Skills
sqlproblem solvingcustomer support