As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob , our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
- Collaborate with Peers and Leaders Alike: At ShipBob , leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
- Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Location: Remote - India
Role Description:
As a Technical Solutions Engineer II, you will provide engineering services and support for end user computing infrastructure and applications. The Technical Solutions Engineer works with all business units across the organization to provide solutions to their technical needs and is involved when evaluating and implementing new technologies for ShipBob . The primary focus will be mobile device management, onboarding/offboarding automation, email, collaboration services, and setting hardware standards. This role reports to Senior Manager, Information Technology.
What you’ll do:
- Work with all business units to assess technology needs.
- Build implementation plans to introduce new technologies to the organization or reconfigure existing technologies as needed following change management policies.
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
- Design and implement solutions to meet business needs in Azure and other cloud platforms.
- Be the escalation point for issues that are unable to be resolved by 1st and 2nd tier IT support.
- Provide guidance and best practices regarding technologies pertaining to end user computing in a remote-first, cloud-first environment.
- Work closely with the Security team to implement required security measures and controls.
- Be available for on-call escalation support including weekends and holidays.
- Troubleshoot and resolve system hardware and software issues.
- Provide support for Windows desktops\laptops, MacBooks, printers, peripherals, networking infrastructure and other computer related devices.
- Implement automation to remove manual dependencies across all IT functions.