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Technical Solutions Engineer, Cloud Support, Networking - Google
Software Engineer
Seeking a Technical Solutions Engineer with expertise in cloud support and networking. This role involves troubleshooting technical issues and advocating for customer needs, utilizing scripting or coding languages.
About the role
Key Responsibilities
- Troubleshoot and resolve complex technical issues related to cloud infrastructure and networking.
- Advocate for customer needs, ensuring timely and effective solutions.
- Triage and prioritize incoming technical support requests.
- Collaborate with cross-functional teams to identify and implement improvements.
- Document technical solutions and best practices.
Requirements
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 5 years of experience in troubleshooting and customer advocacy.
- Experience with one common scripting or coding language (e.g., Python, shell scripting).
- Proven ability to manage and resolve technical issues across hardware, software, applications, and operations.