remote
Technical Solutions Analyst - pointclickcare
Software Engineer
Technical Solutions Analyst role focusing on providing technical support and data analysis for healthcare technology solutions. Requires strong troubleshooting and customer service skills.
About the role
Key Responsibilities
- Analyze and troubleshoot technical issues reported by customers.
- Utilize SQL to query and analyze data for problem resolution.
- Collaborate with cross-functional teams to resolve complex technical challenges.
- Provide technical guidance and support to clients regarding platform functionality.
- Document technical solutions and contribute to knowledge base articles.
Requirements
- Proven experience in a technical support or solutions analyst role.
- Proficiency in SQL for data extraction and analysis.
- Familiarity with API integrations and troubleshooting.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service abilities.