Technical Solution Specialist, Windows Management SME - Omnissa

Job Description:

We are Omnissa ! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management,Virtual Appsand Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement whileoptimizingIT operations, security, and cost. Guided by our Core Values— Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value —we’regrowing rapidly and committed to delivering meaningful impact. Ifyou'repassionate about shaping the future of work,we’dlove to hear from you.

At Omnissa , we are committed tomaintaininga fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respectforcandidate privacy.

What is the opportunity?

We are seeking a highly skilled Technical Solutions Specialist with deep expertise in Windows endpoint management and Microsoft ecosystem technologies to join our Technical Services team. As a Technical Solutions Specialist (TSS), you will serve as the escalation point and technical authority for complex customer environments involving Windows device management, Windows Server administration, Microsoft Entra ID, Active Directory, device provisioning, application deployment, compliance, and modern endpoint management solutions. In this role, you will also help customers integrate and adopt the broader Omnissa portfolio—including Vulnerability Defense, Digital Employee Experience (DEX), and Autonomous Workspace capabilities—within their Windows management and endpoint strategy to improve security, automation, and user experience.

A significant part of this role is driving technical enablement across Omnissa , including creating technical blogs, engaging with customers through community forums, contributing to training and course development, publishing technical content on Omnissa platforms, enabling field teams via internal channels, and conducting structured enablement sessions to scale knowledge and best practices globally. You will work closely with Support, Engineering, Product Management, and Customer Success teams to diagnose challenging customer issues, influence product improvements, and help customers successfully manage and secure their Windows environments using Omnissa solutions.

• Serve as the technical authority and escalation point for complex Windows endpoint management and Microsoft ecosystem integrations.
• Troubleshoot advanced Windows 10/11 and Windows Server issues involving device enrollment, authentication, policy enforcement, patching and update strategies, comp