At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.
As a Technical Solution Manager, you sit at the intersection of customer delivery, technical implementation, and product. You own the technical onboarding experience for new customers — data integrations, EHR connectivity, and platform configuration — and serve as the ongoing technical partner for our enterprise accounts. You work cross-functionally with Engineering, Product, Data, and Customer Success to translate customer needs into working systems, and translate Counterpart's capabilities back to customers in ways that build trust and accelerate adoption.
As a Technical Solution Manager, you will:
- Lead end-to-end technical onboarding for new customers, including data integrations, EHR configurations, and platform setup, ensuring launches are on time and technically sound
- Serve as the primary technical account manager for a portfolio of enterprise customers post-launch, proactively surfacing and resolving technical issues before they impact care delivery
- Partner cross-functionally with Engineering, Product, Data, and Customer Integrations teams to represent customer needs and influence how we build and deliver
- Define and refine scalable onboarding playbooks and technical documentation that improve delivery consistency as the customer base grows
- Navigate complex, multi-stakeholder relationships — coordinating across clinical, IT, and operational contacts at customer organizations and across internal teams
Success in this role looks like:
- Your enterprise customers consistently meet or exceed adoption targets, and technical issues are caught and resolved before they escalate
- New customer onboardings launch on schedule with data flowing accurately and integrations stable from day one
- You've identified and codified improvements to the onboarding process that meaningfully reduce time-to-launch for future customers
- Internal teams view you as the authoritative voice on the customer's technical environment — your input shapes how we build and prioritize
- Customer stakeholders describe you as a trusted technical partner who makes complex implementation work feel manageable
You should get in touch if:
- You have 5–8 years of experience in technical implementation, solutions engineering, technical account management, or a closely related field
- You've led data integrations or EHR implementations in healthcare settings — strong understanding of HL7, FHIR, C-CDA, or similar standards
- You're equally comfortable in a customer-fac