Technical Services Sr. Specialist East Region, US - Genus PLC

Role Overview

ABS Global, a Genus company, has an exciting opportunity for a Technical Services Sr. Specialist (East Region, US) to provide technical services to strategic accounts in alignment with the ABS global strategy (specific focus on the Strategic Account Segment).

The Technical Services Sr. Specialist is responsible for developing and executing technical service strategies that enhance the performance, profitability, and long-term success of ABS's strategic dairy customers. Working closely with commercial, technical, genetic, and global account teams, this role serves as a trusted advisor to key accounts by identifying opportunities for improvement, implementing technical solutions, providing on-farm training and coaching, and monitoring results to ensure measurable impact.

This role combines technical expertise with customer engagement, supporting strategic accounts through data-driven recommendations, performance evaluations, and product validation activities. The role also contributes to industry leadership by creating technical communications, sharing field performance data, addressing customer inquiries, and representing ABS at industry events and professional meetings.

This position is ideally based remotely in the East region of the United States, with travel approximately 50% within North America; travel may increase depending on business needs.

The salary range for this position is $95,000 - $120,000 USD. The salary provided is a good faith estimate representative of all experience levels. Genus considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

You Will

Planning and execution of the Technical Service (TS) program in the strategic segment:

• Planning and execution of Technical Service Strategy, in direct coordination with TAG Manager, Technical and Genetic teams, Global Strategic Account Director, and ABS commercial managers. This includes planning of visits and an activity calendar to serve strategic accounts assigned to the TS program.
• Identification of technical opportunities that optimize profitability of strategic customers and prospects.
• Implementation of technical solutions and training of farm employees and ABS personnel in dairy technical areas through the preparation and presentation of technical training materials and applied “hands-on” teaching/coaching.
• Monitoring of progress and impact of technical solutions and farm employee training implemented in each strategic account of the TS program.
• Prepare and present visit reports, performance summaries, and product validation data to strategic customers and ABS personnel involved in the management of strategic accounts.