onsite
Technical Services Specialist - yahuagroup
Software Engineer
Seeking a Technical Services Specialist to provide expert technical support and troubleshooting for hardware and software issues. This role focuses on ensuring client satisfaction through efficient problem resolution.
About the role
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware and software issues efficiently.
- Install, configure, and maintain computer systems and networks.
- Document technical issues and resolutions accurately.
- Assist with user training and provide guidance on technical best practices.
- Collaborate with senior technical staff on complex problem-solving.
Requirements
- Proven experience in a technical support or similar role.
- Strong understanding of computer hardware and software troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with common operating systems and applications.
Skills
software developmentsystem designproblem solving