Technical Services Specialist - Mizuho OSI

Key Responsibilities

• Act as the primary technical point of contact for customers, international distributors, field service engineers, and account managers worldwide.
• Diagnose and resolve product performance issues, providing detailed troubleshooting guidance and on‑site support when required.
• Develop and deliver product training sessions, technical documentation, and best‑practice guides to ensure proper usage and maintenance of surgical tables.
• Collaborate with engineering, quality, and regulatory teams to address design concerns, implement corrective actions, and maintain compliance with FDA and international medical device standards.
• Track and report technical incidents in the service management system, contributing to continuous improvement of service processes and product reliability.

Requirements

• Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, or a related technical field.
• 3+ years of experience providing technical support for medical devices or complex equipment.
• Strong problem‑solving skills with the ability to interpret technical drawings, schematics, and service manuals.
• Excellent communication skills, capable of delivering clear technical instructions to diverse audiences.
• Knowledge of FDA regulations, ISO 13485, and other relevant medical device compliance standards.