remote
Technical Services Specialist - livanova
Software Engineer
Seeking a Technical Services Specialist to provide remote technical support, troubleshoot hardware and software issues, and ensure excellent customer service. This role requires strong problem-solving skills and a customer-centric approach.
About the role
Key Responsibilities
- Provide remote technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Document technical issues and resolutions accurately.
- Escalate complex problems to senior technical staff when necessary.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in a technical support or similar role.
- Strong understanding of hardware and software troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a passion for resolving technical challenges.
Skills
technical supporttroubleshootingcustomer servicehardwaresoftware