remoteonsite
Technical Services Specialist - ConnectWise
Software Engineer
Seeking a Technical Services Specialist to provide expert support for software solutions. This role involves troubleshooting, customer assistance, and ensuring seamless IT service delivery for technology solution providers.
About the role
Key Responsibilities
- Provide high-level technical support and troubleshooting for software products.
- Assist customers in resolving technical issues and ensuring optimal system performance.
- Document technical issues, solutions, and customer interactions.
- Collaborate with engineering and product teams to identify and resolve software defects.
- Contribute to the development of knowledge base articles and support documentation.
- Deliver exceptional customer service and maintain high satisfaction rates.
Requirements
- Proven experience in technical support or a similar customer-facing IT role.
- Strong understanding of software troubleshooting methodologies.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with IT service management principles is a plus.
Skills
technical supportcustomer servicetroubleshooting