onsite
Technical Services Specialist - chrysos
Software Engineer
Seeking a Technical Services Specialist in Vancouver to provide expert technical support, troubleshoot hardware and software issues, and ensure excellent customer service.
About the role
Key Responsibilities
- Provide comprehensive technical support to end-users.
- Diagnose and resolve hardware and software issues efficiently.
- Assist with installation, configuration, and maintenance of technical systems.
- Document technical issues and resolutions for knowledge base.
- Collaborate with other technical teams to escalate and resolve complex problems.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in a technical support role.
- Strong understanding of hardware and software troubleshooting.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Proficiency in documenting technical procedures.
Skills
software developmentsystem designproblem solving