onsite
Technical Services Manager - trtglobalsolutions
Software Engineer
Seeking a Technical Services Manager to oversee IT operations, manage technical support teams, and ensure efficient service delivery. Requires strong leadership and problem-solving skills.
About the role
Key Responsibilities
- Manage and lead the technical services team, providing guidance and support.
- Oversee the delivery of IT support services, ensuring timely and effective resolution of issues.
- Develop and implement IT service management best practices.
- Monitor system performance and troubleshoot technical problems.
- Collaborate with other departments to ensure seamless IT operations.
- Maintain documentation and knowledge base for technical services.
Requirements
- Proven experience in a technical services or IT support management role.
- Strong understanding of IT infrastructure and network administration.
- Excellent leadership, communication, and interpersonal skills.
- Ability to effectively manage and resolve complex technical issues.
- Experience with IT service management frameworks (e.g., ITIL).