Technical Services Manager - Professional Services - purelogicit

PureLogic IT provides innovative IT solutions for the Federal Government and private sector organizations. We enable outcomes as a secure and trusted technology service provider across current and emerging technologies. With expertise across all areas of IT including cloud technology, software solutions, and infrastructure, as well as professional services - it’s what we do and how we do it that makes us different. We are a Canadian, women-owned, equal opportunity employer with a family culture and passion for giving back. Strong. Secure. Engage. Together. This is our Mission.

Title : Technical Services Manager

Reports to: Director of Professional Services

Based at: 135 Michael Cowpland Drive, Suite 200

Job purpose: Technical Services Manager is the primary technical resource for the Implementation of the various technology that PureLogic IT represents. Technical Services Manager is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. Technical Services Manager can articulate technology and product positioning to both business and technical users, as well as identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Technical Services Manager establishes and maintains strong relationships throughout the sales cycle, has a good working knowledge of project management and can install and maintain a myriad of Storage, Networking and Computer platforms.

Responsibilities / Activities

• Estimate cost and hours for various technology implementations.
• Self-manage implementations using strong Project Management experience.
• Project Manage manufacturer lead or third-party white label services.
• Install and maintain various storage, networking and compute solutions as well as converged solutions.
• Architect solutions and work closely with the sales team and pre-sales team.
• Identify resale opportunities, and support them to achieve sales plans.
• Create sales or service contracts for products or services
• Plan and modify product configurations to meet customer needs.
• Aid in preparing and deliver technical presentations that explain products or services to customers and prospective customers.
• Attend product certification courses and effectively hold certificates for PureLogic IT.
• Attend company training seminars to become familiar with product lines.
• Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
• Confer with customers and engineers to assess business needs, and to determine system requirements.