remote
Technical Services Manager - permutive
Software Engineer
Seeking a Technical Services Manager to oversee client technical support and ensure customer success for a data collaboration platform. This role focuses on client relations and troubleshooting within the advertising technology ecosystem.
About the role
Key Responsibilities
- Manage and deliver exceptional technical support to clients, ensuring high levels of customer satisfaction.
- Act as a primary point of contact for technical inquiries, troubleshooting complex issues, and providing timely resolutions.
- Collaborate with engineering and product teams to identify and address recurring technical problems.
- Develop and maintain technical documentation, knowledge bases, and best practices for client support.
- Monitor client usage and performance, proactively identifying opportunities for improvement and engagement.
- Onboard new clients, providing technical guidance and training to ensure successful platform adoption.
Requirements
- Proven experience in a technical support, customer success, or similar client-facing role, preferably within SaaS.
- Strong understanding of data analysis and troubleshooting methodologies.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience working with advertising technology or data platforms is a plus.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.