Technical Services Manager - mferentals

MFE Inspection Solutions is a leading provider of Non-Destructive Testing (NDT) equipment, offering sales, rentals, repairs, calibrations, and training across NDT, Remote Visual Inspection, environmental, and unmanned systems technologies. Backed by more than 30 years of industry expertise and a network of regional repair and calibration centers, MFE serves many of the world's most demanding industrial, energy, and infrastructure organizations.

The Technical Quality Manager will lead and manage MFE's Repairs & Calibration Department, physically work on-site and hands-on in our Houston office , own the repair and calibration workflows, quality systems, and accuracy compliance standards of equipment repairs and calibrations, to streamline quality control procedures for the company. This role ensures that all equipment meets internal quality standards, manufacturer specifications, and applicable industry requirements before being returned to service or released to the customer.

The primary responsibility and focus of this position are the development, implementation, documentation, and ongoing maintenance of calibration procedures and quality processes for new and existing equipment, documentation, and records; technician oversight; and continuous improvement efforts for the equipment service operations. This position partners with other departments in the company to implement and maintain quality control programs, standards, policies, and procedures, ensuring that all equipment and materials are delivered to customers operationally and reliably, meeting the necessary quality standards for continued operation.

Responsibilities, not limited to:

Leadership and Development

• Define and track key quality metrics to assess performance and identify trends. Generate reports and analysis on quality performance, highlighting areas of improvement and recommending corrective actions to management. Present findings and recommendations to relevant stakeholders.
• Develop and deliver training programs to enhance the quality mindset and equipment competencies of employees.
• Provide guidance and support to staff regarding quality control procedures, best practices, and quality management tools. Foster a culture of quality awareness and accountability throughout the organization.

Quality Standards and Performance Management

• Collaborate with procurement and supply chain teams to evaluate and manage supplier quality. This involves establishing supplier quality standards, conducting supplier audits, and addressing quality-related supplier issues to ensure that suppliers meet quality requirements and take appropriate measures to resolve deviations.
• Lead, mentor, and develop a team of repair and calibration technicians and service staff, fostering a culture of quality, accountability, and continuous learning.