remote
Technical Services Manager - flynnmc
Software Engineer
Seeking a Technical Services Manager to oversee technical support operations and ensure excellent customer service. This role requires strong IT operations and team leadership skills.
About the role
Key Responsibilities
- Manage and lead the technical services team to deliver high-quality support.
- Oversee daily IT operations and ensure the smooth functioning of technical systems.
- Develop and implement strategies to improve customer service and satisfaction.
- Troubleshoot and resolve complex technical issues.
- Collaborate with other departments to ensure seamless service delivery.
- Monitor performance metrics and report on team and service effectiveness.
Requirements
- Proven experience in a technical services or support management role.
- Strong understanding of IT operations and service management principles.
- Excellent customer service and communication skills.
- Demonstrated ability to lead and motivate a team.
- Proficiency in troubleshooting and problem-solving technical issues.
Skills
software developmentsystem designproblem solving