remote
Technical Services Manager - Axon
Software Engineer
Seeking a Technical Services Manager to oversee technical support operations, ensuring high-quality service delivery and customer satisfaction. Requires strong leadership and IT operations experience.
About the role
Key Responsibilities
- Lead and manage a team of technical support professionals.
- Oversee the delivery of technical support services to clients.
- Develop and implement strategies to improve service efficiency and customer satisfaction.
- Monitor and analyze service performance metrics.
- Collaborate with other departments to resolve complex technical issues.
- Ensure adherence to service level agreements (SLAs).
Requirements
- Proven experience in a technical support or service management role.
- Strong understanding of IT operations and infrastructure.
- Excellent leadership and team management skills.
- Proficiency in problem-solving and analytical thinking.
- Experience with customer relationship management (CRM) systems.
Skills
technical supportcustomer serviceit operationsproblem solvingteam leadershipservice management