Technical Services Manager Asia Pacific - bpinternational

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Job Description:

This is a meaningful role to support Castrol across the Asia Pacific Business as it targets growth across all markets and channels. The role will lead the Asia Pacific Technical Services team to drive the delivery of value for our customers.

As a Technical Services Manager , you will lead a team of Technical Services Specialists in 6 geographical clusters (Australia and New Zealand, Vietnam, Thailand, Malaysia/Singapore/Philippines, Indonesia and Japan/Korea) in supporting the Sales and Marketing teams to differentiate their offer through the use of analysis, training, innovative service offerings, product and digital technology without compromising safety, quality and performance.

You will be responsible for delivering, effective technical and product application expertise that drives customer outcomes and builds strong internal partnerships.

If you thrive in multifaceted environments, enjoy collaborating with diverse, cross‑functional teams, and are driven to make a lasting impact in a critical industry, we’d love to hear from you!

What you will deliver

• Responsible for defining the overall technical services framework and strategy for the Asia Pacific business.
• Work closely with the Sales, Marketing, and Technology team to build the Technical Services road-map for the geography.
• Evaluate opportunities to consolidate and standardize technical services activity, which includes identifying and employing best-practice from within the region and Globally within Castrol
• Work with Marketing to ensure the product range meets requirements of the Market Strategy. Provide technical input for product portfolio optimisation, customer trends and competitor product in-field performance.
• Develop relationships with key customers across the business (e.g. OEM’s, Key Accounts, Distributors) and ensure team is engaged in identifying new requirements for products and capturing current and future needs.
• Keep abreast of the latest technical developments so as to be able to drive thought leadership and build capability within the Technical Services team.
• Plan and implement continuous capability development programs through technical, product knowledge and customer service skills trainings through the use of AI and Digital tools.
• Ensure safe and compliant delivery of technical service offer elements.
• Provide the team with a clear direction and defines standards of performance expected; Supervise performance and provide timely and constructive feedback to enable team development; Motivate and empower others to achieve goals and provides others with coaching and development opportunities.

What you will need to be successful

We know great candidates don’t tick every box, so if this role excites you, we encourage you to apply.

Education