onsite
Technical Services Lead - alone
Software Engineer
Seeking a Technical Services Lead in Dublin to manage IT operations and provide technical support. This role involves leading a team, ensuring system stability, and resolving complex technical issues.
About the role
Key Responsibilities
- Lead and mentor a team of technical support specialists.
- Oversee daily IT operations and ensure system uptime and performance.
- Develop and implement strategies to improve technical service delivery.
- Troubleshoot and resolve complex technical issues for internal and external stakeholders.
- Manage incident response and problem management processes.
- Collaborate with other departments to ensure seamless IT service integration.
Requirements
- Proven experience in a technical support or IT operations leadership role.
- Strong understanding of IT infrastructure, networking, and system administration.
- Excellent problem-solving and analytical skills.
- Demonstrated ability to lead and motivate a technical team.
- Exceptional communication and customer service skills.
Skills
technical supportteam leadershipit operationsproblem solvingcustomer servicesystem administration