remote
Technical Services Helpdesk Specialist - InterSystems
Software Engineer
Seeking a Technical Services Helpdesk Specialist in Windsor, UK. This role provides first-line technical support, logging, categorizing, and resolving IT issues to meet SLAs.
About the role
Key Responsibilities
- Serve as the primary point of contact for all IT-related service requests and incidents.
- Accurately log, categorize, and prioritize incoming support tickets.
- Diagnose and resolve common hardware, software, and access-related issues.
- Escalate complex problems to senior technical staff when necessary.
- Ensure timely resolution of issues within defined Service Level Agreements (SLAs).
- Provide excellent customer service and technical assistance to end-users.
Requirements
- Proven experience in a Help Desk or Technical Support role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with logging and tracking IT incidents and requests.
- Excellent communication and interpersonal abilities.
- Understanding of IT support principles and best practices.
Skills
software developmentsystem designproblem solving