onsite
Technical Services Engineer - Telefonica Tech
Software Engineer
Seeking a Technical Services Engineer to provide expert support for enterprise clients. This role involves troubleshooting complex technical issues and ensuring client satisfaction with cutting-edge solutions.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for enterprise clients.
- Diagnose and resolve complex hardware, software, and network issues.
- Collaborate with engineering teams to identify and implement product improvements.
- Develop and maintain technical documentation and knowledge base articles.
- Ensure high levels of customer satisfaction through effective communication and problem-solving.
- Participate in on-call rotations to provide 24/7 support when needed.
Requirements
- Proven experience in a technical support or services engineering role.
- Strong understanding of networking protocols and concepts.
- Familiarity with cloud computing platforms (e.g., AWS, Azure).
- Excellent analytical and problem-solving skills.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
Skills
customer supportlinux