remoteonsite
Technical Services Engineer Representative - Everpure
Software Engineer
Technical Services Engineer Representative focused on hardware and software troubleshooting to support customers in the data storage industry. Requires strong analytical and problem-solving skills.
About the role
Key Responsibilities
- Diagnose and resolve complex hardware and software issues for customers.
- Provide technical support and guidance to end-users.
- Document technical issues, solutions, and product feedback.
- Collaborate with engineering teams to identify and address product defects.
- Contribute to the development of technical documentation and knowledge base articles.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Strong understanding of hardware and software troubleshooting methodologies.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
Skills
customer supportproblem solving