onsite
Technical Services Engineer - novartis
Software Engineer
Seeking a Technical Services Engineer to provide expert technical support and troubleshooting for complex systems. This role involves ensuring seamless system integration and delivering excellent customer service.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for a range of technical services and products.
- Diagnose and resolve complex hardware, software, and network issues for clients.
- Collaborate with engineering teams to identify and implement system improvements.
- Develop and maintain technical documentation and knowledge base articles.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.
- Assist with the installation, configuration, and integration of new systems.
Requirements
- Proven experience in a technical support or engineering role.
- Strong understanding of networking concepts and protocols.
- Proficiency in troubleshooting diverse technical environments.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
Skills
technical supporttroubleshootingcustomer servicenetwork administrationsystem integration