Technical Services Engineer - NextPower

Job Description:

Job Description

Fremont, California USA

Job Title: Technical Service Engineer

Reports to: Technical Services Manager

About Nextpower

Nextpower is one of the most promising, fastest growing companies in today's solar industry. We design and manufacture next generation PV tracking systems that dramatically improve the economics of solar power. Applications range from distributed generation (DG) to massive utility-scale power plants across domestic and international markets. It is an exciting time to join Nextpower as we expand our team to meet the challenges of rapid growth in the B2B solar industry. With one of the most experienced management teams in solar, category-leading products, and a fortified technology roadmap, Nextpower is making a dramatic impact on the power plant of the future.

Technical Services Overview

The Technical Services Team provides the highest quality of customer support through its various technical support lines. Technical Services responds to incoming service calls, email requests, and case requests utilizing the Service Cloud case management system. The Technical Service Team works together to provide our internal team, and our customers with a resolution on all types of technical issues, customer challenges and concerns.

Primary duties

The Technical Services Engineer maintains the technical support hotline and uses communication and troubleshooting skills to provide customer support to users, installers, and end customers. Technical Services responds to incoming service calls, email requests, and case requests utilizing the Service Cloud case management system. The Technical Services Engineer will be providing in depth technical support on the full family of tracker and storage systems, as well as other products available in the Nextpower portfolio of products. The Technical Services Engineer may also be required to travel to customer facing meetings, and Nextpower project sites and provide support in the field. Technical Services also participates in conference calls working directly with our internal team and with our customers to solve technical issues. The Technical Services department also engages with other Nextpower departments to help improve our product performance in the field. Strong skills in collecting and providing information to internal stake holders is a must. Candidate must be self motivated in resolving customer challenges in a timely fashion and will be a key attribute of any successful candidate. Acting as the customer advocate is of primary importance in this role. Other duties as may be required or assigned as needed.

Responsibilities: