remoteonsite
Technical Services Engineer - MongoDB
Software Engineer
Technical Services Engineer who advises customers and resolves complex MongoDB issues, leveraging deep knowledge of the MongoDB ecosystem, Atlas DBaaS, Cloud Manager, and strong Linux/Python troubleshooting skills.
About the role
Key Responsibilities
- Provide expert guidance and hands‑on assistance to customers on MongoDB deployment, performance tuning, and troubleshooting.
- Design, implement, and support solutions using MongoDB Atlas, Cloud Manager, and related drivers across cloud and on‑prem environments.
- Diagnose and resolve complex database issues, including replication, sharding, backup, and monitoring challenges.
- Collaborate with product and engineering teams to reproduce bugs, suggest improvements, and contribute to documentation.
- Develop automation scripts and tools (e.g., Python) to streamline common operational tasks and enhance customer workflows.
Requirements
- Strong experience with MongoDB, including Atlas and Cloud Manager, and a solid understanding of database architecture.
- Proficiency in Linux/Unix environments and scripting languages such as Python or Bash.
- Demonstrated ability to troubleshoot complex distributed systems and communicate solutions clearly to technical and non‑technical audiences.
- Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies is a plus.
- Excellent problem‑solving mindset, teamwork orientation, and a customer‑focused attitude.