remote
Technical Services Engineer III - Impact.com
Software Engineer
Seeking a Technical Services Engineer III to provide expert support and drive customer success for a leading commerce partnership marketing platform. Requires strong technical troubleshooting and API integration skills.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for complex customer issues.
- Assist customers with API integrations and platform configurations.
- Collaborate with engineering and product teams to resolve technical challenges.
- Develop and maintain technical documentation and knowledge base articles.
- Ensure timely and effective resolution of customer inquiries and technical escalations.
- Contribute to the continuous improvement of support processes and tools.
Requirements
- Proven experience in a technical support or engineering role, preferably in a SaaS environment.
- Strong understanding of API integrations and web technologies.
- Proficiency in troubleshooting complex technical problems.
- Excellent communication and customer service skills.
- Experience with SQL or other database querying languages is a plus.