onsite
Technical Services Engineer French Speaker - axis
Software Engineer
Seeking a French-speaking Technical Services Engineer to provide expert support and troubleshooting for technical products. This role involves resolving customer issues and ensuring client satisfaction.
About the role
Key Responsibilities
- Provide high-level technical support and troubleshooting for complex customer issues.
- Diagnose and resolve hardware and software problems across various platforms.
- Communicate effectively with customers in French to understand and address their technical needs.
- Collaborate with engineering and product teams to identify and escalate recurring issues.
- Document technical solutions and contribute to the knowledge base.
- Ensure a high level of customer satisfaction through prompt and effective service.
Requirements
- Proven experience in a technical support or services engineering role.
- Proficiency in troubleshooting networking and operating system issues (Linux/Windows).
- Excellent communication and interpersonal skills, with fluency in French.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong analytical and problem-solving abilities.