onsite
Technical Services Engineer, FlashArray - Everpure
Software Engineer
Seeking a Technical Services Engineer to provide expert support for FlashArray data storage solutions. This role involves troubleshooting, customer interaction, and ensuring system performance.
About the role
Key Responsibilities
- Provide expert technical support and troubleshooting for FlashArray data storage systems.
- Diagnose and resolve complex hardware and software issues for customers.
- Collaborate with engineering teams to identify and address product defects.
- Document technical solutions and contribute to knowledge base articles.
- Ensure high levels of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in technical support or a similar customer-facing engineering role.
- Strong understanding of data storage technologies and concepts.
- Proficiency in troubleshooting complex technical issues.
- Excellent communication and interpersonal skills.
- Familiarity with networking protocols and Linux operating systems is a plus.