remote
Technical Services Consultant - Wrike
Software Engineer
Technical Services Consultant role focused on providing expert support and solutions for a work management platform. Requires strong problem-solving and client-facing skills.
About the role
Key Responsibilities
- Provide expert technical support and guidance to clients using the work management platform.
- Troubleshoot and resolve complex technical issues to ensure client satisfaction.
- Collaborate with internal teams to escalate and address product-related challenges.
- Develop and deliver technical training and documentation for clients.
- Act as a trusted advisor, building strong relationships with key stakeholders.
- Contribute to the continuous improvement of support processes and client experience.
Requirements
- Proven experience in a technical support or consulting role, preferably within SaaS.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with troubleshooting and diagnosing software issues.
- Ability to manage multiple client requests and prioritize effectively.