onsite
Technical Services Building Systems Analyst III - ENFRA
Software Engineer
Senior analyst responsible for designing, implementing, and optimizing building systems services using ServiceNow, ITIL processes, and data analytics to improve energy infrastructure operations.
About the role
Key Responsibilities
- Design, configure, and maintain ServiceNow applications supporting building systems and technical services.
- Apply ITIL best practices to manage incidents, problems, changes, and service requests across the energy infrastructure portfolio.
- Develop and maintain SQL queries and data models to extract, analyze, and report on system performance metrics.
- Collaborate with cross‑functional engineering and operations teams to translate business requirements into technical solutions.
- Automate routine tasks and workflows using Python scripts and ServiceNow orchestration.
- Provide technical guidance and mentorship to junior analysts and support continuous improvement initiatives.
Requirements
- 5+ years of experience with ServiceNow platform development and administration.
- Strong understanding of ITIL framework and its application in large‑scale technical services.
- Proficiency in SQL for data extraction, manipulation, and reporting.
- Hands‑on experience with Python for automation and data processing.
- Excellent analytical, problem‑solving, and communication skills.
Skills
servicenowitilsqlpython