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Technical Services Analyst - IPA INDUS PARKING SERVICES PRIVATE LIMITED
Software Engineer
Technical Services Analyst responsible for monitoring parking technology systems, managing service incidents, and maintaining operational support for parking enforcement solutions.
About the role
Key Responsibilities
- Monitor and maintain parking technology platforms to ensure optimal performance and uptime.
- Diagnose and resolve service incidents, coordinating with cross‑functional teams to implement timely fixes.
- Analyze system logs and performance metrics to identify trends and recommend improvements.
- Collaborate with engineering and operations teams to deploy updates and patches.
- Document technical procedures and create knowledge base articles for internal use.
Requirements
- Experience in technical support or system administration within a parking or fleet management environment.
- Strong analytical skills with proficiency in SQL and data analysis tools.
- Excellent communication and problem‑solving abilities.
- Familiarity with incident management tools and best practices.
- Ability to work independently and in a fast‑paced, detail‑oriented setting.