onsite
Technical Services Analyst - Crossroads Technologies, Inc.
Software Engineer
Seeking a Technical Services Analyst in Phoenix to provide expert technical support, troubleshoot IT systems, and ensure excellent customer service. This role requires strong problem-solving skills and a deep understanding of hardware and software.
About the role
Key Responsibilities
- Provide comprehensive technical support to end-users and clients.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Document technical issues and resolutions for knowledge base creation.
- Collaborate with other IT teams to escalate and resolve complex problems.
- Assist in the installation, configuration, and maintenance of IT systems.
- Offer exceptional customer service and technical guidance.
Requirements
- Proven experience as a Technical Services Analyst or similar role.
- Strong understanding of IT systems, networks, and hardware.
- Excellent troubleshooting and problem-solving abilities.
- Proficiency in customer service and communication.
- Relevant IT certifications are a plus.
Skills
software developmentsystem designproblem solving