onsite
Technical Service Team Lead - protocase
Software Engineer
Lead a technical service team, providing expert support for 45Drives hardware and software solutions. Focus on customer satisfaction and efficient issue resolution.
About the role
Key Responsibilities
- Lead and mentor a team of technical service professionals.
- Oversee the resolution of complex hardware and software issues for 45Drives products.
- Ensure high levels of customer satisfaction through timely and effective support.
- Develop and implement service procedures and best practices.
- Collaborate with engineering and product teams to address recurring issues.
- Manage service ticket queues and prioritize workload for the team.
Requirements
- Proven experience in a technical support or service leadership role.
- Strong understanding of hardware troubleshooting and diagnostics.
- Familiarity with Linux operating systems and networking concepts.
- Excellent communication and interpersonal skills.
- Ability to manage and motivate a technical team.