onsite
Technical Service Specialist - Msccn
Software Engineer
Provide on‑site technical support, troubleshoot hardware and software issues, and maintain network connectivity for enterprise customers using Windows, Linux, and Active Directory environments.
About the role
Key Responsibilities
- Deliver on‑site technical assistance to end users, diagnosing and resolving hardware, software, and network problems.
- Configure, maintain, and troubleshoot Windows Server and Linux systems, including user account management in Active Directory.
- Perform network diagnostics, manage TCP/IP configurations, and ensure reliable connectivity for client infrastructure.
- Document incidents, resolutions, and service activities in the ticketing system, maintaining accurate records and meeting SLA targets.
- Collaborate with cross‑functional teams to implement system upgrades, patches, and security hardening procedures.
Requirements
- 2+ years of hands‑on experience providing technical support in an enterprise environment.
- Proficiency with Windows Server, Linux operating systems, and Active Directory administration.
- Strong understanding of TCP/IP networking, DNS, DHCP, and VPN technologies.
- Experience using ticketing platforms (e.g., ServiceNow, JIRA) to track and resolve incidents.
- Excellent communication and problem‑solving skills, with a customer‑focused attitude.
Skills
windows serverlinuxactive directory